Guides, answers and practical tips for HALNy devices, all in one place.
Open knowledge baseFIBRAIN SUPPORT PORTAL
Active equipment support in one place
The portal provides technical support for customers using solutions and equipment supplied by FIBRAIN. Submit requests, follow their progress and access organized product information.
CUSTOMER ACCESS
A verified account keeps your support history together
Ticket creation is available to registered users whose accounts have been approved by an authorized agent. If your account is awaiting activation, contact aktywa@fibrain.pl.
Don't have an account? Create your customer account first. After registration, an authorized agent must approve it before you can submit tickets.
Create an account Submit a request
Describe the issue, provide the product details and add attachments needed by the support team.
Track and communicate
Review ticket status, read the complete conversation and provide additional information when requested.
Use the knowledge base
Find product documentation, instructions, firmware information and other materials available for your account.
SUPPORTED SOLUTIONS
Support for key active equipment platforms
The portal focuses on products available from FIBRAIN, with particular emphasis on HALNy Networks and DASAN Network Solutions.
HALNy Networks
Support covers key HALNy Networks access solutions. Brand and product information is available on the HALNy website, while technical details, manuals and product resources can be found in its dedicated knowledge base.
DASAN Network Solutions
The second major product group covers DASAN Network Solutions, particularly GPON and XGS-PON OLT access equipment supplied by FIBRAIN.
View OLT solutions →The complete range of active equipment supplied by FIBRAIN is available in the Active Devices catalogue →
Already have a ticket? Use Check Ticket Status to open its history. Replies sent by email are added to the existing conversation when they come from the address registered with your account.